At Carsilog we are a non-profit 501(c)(3) and we strive to ensure your satisfaction with every purchase. Please review our return policy carefully before making a purchase.
1. All Sales are Final: We do not offer refunds for any purchases made through Carsilog. Please consider your purchase carefully before completing your order.
2. Exchange Policy: In the event that you receive a product that is damaged or defective, we offer exchanges within 7 days from the date of your product was received/delivered.
3. Exchange Process:
- To request an exchange, please complete the Product Exchange Request Form available on our website.
- Ensure that all required fields are accurately filled out.
- Provide detailed information about the reason for the exchange and any relevant documentation such as photographs of the damaged or defective item.
- Once your request is received, our customer service team will review it and contact you within 3 business days to initiate the exchange process.
4. Conditions for Exchange:
- The item must be in its original condition and packaging.
- Exchanges are subject to product availability. If the requested item is out of stock, we may offer a similar product or store credit.
- Any shipping costs associated with the exchange will be the responsibility of the customer, unless the exchange is due to an error on our part.
5. Non-Exchangeable Items:
- Certain items, such as customized or personalized products, may not be eligible for exchange unless they are defective or damaged upon receipt. Please contact our customer service team for further assistance in such cases.
6. Cancellation of Exchange Request:
- Exchange requests cannot be cancelled once they have been processed and the exchange process has begun.
7. Contact Us:
- If you have any questions or concerns about our return policy or the exchange process, please don't hesitate to contact our customer service team at customerservice@carsilog.com.
By making a purchase through Carsilog, you acknowledge that you have read, understood, and agreed to our return policy outlined above. We appreciate your understanding and cooperation.
*Note: This return policy is subject to change without prior notice. Please refer to the most recent version available on our website.
